Return And Refund Policy


We sincerely apologize for any reasons which brings you to this page. Below is our refund policy.

  • HASNURI.COM operates based on high trust between us and our customers.
  • All items purchased onHASNURI.COM are non-exchangeable and non returnable.
  • We currently do not accept any form of exchange and returns, unless at an event, it is a fault at our own part. In such circumstances, we will pay for all postage incurred. If you have received a wrong or faulty order, please contact us at sale.hasnuri@gmail.com.
  • HASNURI.COM Operation Department will ensure that correct items are mailed out.
  • HASNURI.COM Operation Department will carefully examine all products in good condition before being sent to customers.
  • SALE items are strictly non-exchangeable and non-refundable.

Exchange Is Only Allowed If:

Wrong/Defect item order is received.

In the unlikely event that you receive the wrong item, email us at sale.hasnuri@gmail.com in the following format:-

        =============================

        Subject: EXCHANGE & REFUND ORDER NO. XXX

        Name:

        Original item purchased:

        Item received:

        Defective items:

        Description of defect: - (Attach photographs of defect.)

        =============================

Please take note that EXCHANGES are inspected upon receipt/invoice and will only be made once customer has mailed back the item(s) in good condition WITHIN 7 days after receiving the item. Any later than that will be dismissed. Items must be UNWORN, UNALTERED, UNWASHED  and must have all originals tags attached and in original packaging. Items with fragrances, snags, rips, make-up stains, odors (i.e. cigarette smoke) or other damages will result in the item being returned to you.

  • Do not ever try to create your own defects (we will able to inspect the defects) as we will strictly ask for full refund for the dress and exchange of item is not allowed, future purchase will not be entertain
  • This had happened few times where customer intentionally tear the clothes or create their own defects due to their own reason!
  • Please be considerate.

We apologize in advance that we will not be able to provide any exchange or refund under any other circumstance including the following conditions:

  • Size does not fit
  • Change of mind
  • Damage of item due to own negligence
  • Incomplete / incorrect addresses given by Customer
  • Does not like the color. (Do take note that the color on-screen may differ from the real one because of monitor setting and lighting in the studio shoot)
  • Mistakes on the courier side. We will not be held responsible for any mishaps after we have sent the item to our courier. Please contact them to lodge a complaint. We can only assist on how to track it and inform the customer of the parcel whereabouts.

IMPORTANT NOTICE:

  • For returns & exchanges, please email us within 3 days from the date of receiving the product.
  • Returns for refund will only be accepted within 7 days of the customer receiving the product.
  • Strictly NO refunds will be issued after 7 days of receiving the products.
  • Strictly NO CASH Refund. We will only reimburse you in the form of Gift Voucher with the same amount of item returned.
  • We will reimburse normal postage for defective / wrong item(s) sent to customer and give Gift Voucher to compensate.

Should you have any questions, kindly contact us at sale.hasnuri@gmail.com.

Legal Disclaimer
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on our website.

Contact Details
If you have any questions or concerns regarding this privacy policy, or you wish to contact us by phone or postal mail, our contact information is as follows:

HASNURI Sdn Bhd (1229614-H)
No 5, Jalan Niaga 14,
81900 Kota Tinggi, Johor

+607-882 4576
sale.hasnuri@gmail.com
 
This privacy policy was last updated on 1 July 2018.